Privacy Policy
This Privacy Policy sets out how Finterra BE ("we", "us" or "our') collects and manages personal data through our online financial platform. As a provider of market analysis tools and cryptocurrency trading interfaces, we prioritize the confidentiality and security of our users in Belgium. This document provides transparency about our operational data processing while you use our market access tools.
Categories of collected data
To ensure a secure and functional fintech environment, we process the following types of information:
Identification and contact data
Basic data such as your full name, email address and phone number provided during account registration or support requests.
Verification and profile data
Where applicable, we collect identification documents to comply with internal security protocols and to mitigate fraudulent activities on the platform.
Technical and device identifiers
Automated logging of IP addresses, browser types and device characteristics to ensure platform compatibility and security monitoring.
Usage statistics and metadata
Data about your interaction with our tools and navigation patterns. This metadata is used exclusively for system optimization and does not imply external asset management.
Legal bases for processing
We process your data based on generally recognized legal grounds such as the performance of the contract, our legitimate interest in fraud prevention, legal retention obligations, and your explicit consent for matters such as opt-in marketing settings.
Operational use of data
Finterra BE uses your information for onboarding, account management, authentication, and providing responsive customer service. Technical logs support us in security monitoring and system improvement. Marketing communications occur solely based on your preferences; you can adjust your opt-in settings at any time via your profile settings.
Data sharing and international transfer
We do not sell user data. Information may be shared with specific processors, such as cloud hosting, analytical partners, and security providers. For transfers outside the EEA, we apply general safeguards to ensure a level of protection consistent with Belgian privacy expectations.
Security and retention periods
We implement reasonable technical and organizational measures to secure your data, although no method offers absolute guarantees. Data is retained as long as necessary for service provision, dispute resolution, or legal retention periods.
Your rights and request procedure
In accordance with privacy legislation, you have the right to access, correct, and delete your data. To submit a request, please contact our support team. We use identity verification for every privacy request to ensure the security of your account.
Updates to this policy
Changes to this policy will be communicated via platform notifications or email.
Last updated: March 19, 2026